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WILEY X USA +1 800 776 7842 www.wileyx.com
WILEY X EMEA +45 96 93 00 45 www.wileyx.eu
FEATURE | WILEY X
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from dealer and consumer surveys.
Wiley X has developed a strong
logistics chain that’s been set up to
treat both large distributors and small,
independent retailers with the same
respect. The number one global goal is
that no shop or distributor should be
able to feel a difference in the supply
chain from either US or EMEA offi ces.
Great pride is taken by Wiley X in
servicing all of its customers equally
and aims to treat them like family.
The supply chain that’s set-up
for international business varies
between distribution and dealer-direct,
depending on the region. Great pride is
taken in international turnaround ship
times, where product typically moves
from the US/EMEA warehouses in two
to fi ve days after receipt of order.
Specifi c programs for every size
of customer (distributor or dealer)
are driven by customer needs, with
numerous standards to meet for
effi cient process fl ow. EDI (Electronic
Data Interchange) compliancy is a
starting point for many, which allows
all parties to effi ciently and accurately
exchange business documentation.
Wiley X also provides custom order
processes that include B2B, as well as
drop shipments, custom reports, live
inventory feeds and shipment tracking.
In the EMEA region (a market that
spans a huge territory from Norway to
South Africa), Wiley X uses traceable
shipping forms, eliminating questions
about whether a shipment has been
delivered or not. Wiley X customers
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also have the option of deciding which
method of delivery they want, based
on the country where they are located
which is benefi cial for them to have
this option for urgent deliveries.
Shopping in both the U.S. and EMEA
as a percentage of retail sales has
grown continuously year over year.
Customers, including both retailers
and end consumers expect their online
purchases to arrive with appropriate
speed and accuracy at a low cost.
At Wiley X, processes are constantly
reviewed as part of a continual
improvement objective, to ensure
constant adjustment and improvement
with an ever-changing segment.
The increased trend in e-commerce
sales has changed the allocation of
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the internal resources compared to
the actual processes, but the end goal
is to equally service both brick and
mortar and e-commerce sales channels
effi ciently.
We are living in a time of incredible
change for businesses, supply chain
and logistics management, making a
key factor in worldwide distribution.
Understanding the importance,
Wiley X will to continue to develop,
assess and refi ne its supply chain to
ensure its own success, by providing
a quality product and service to its
partners.
If you’d like to learn more about how
Wiley X can help your business, contact
your local sales representative at Wiley X
US or EMEA corporate offi ces.
/www.wileyx.com
/www.wileyx.eu
/www.tackletradeworld.com