WX NASH
ACNAS12
F: KRYPTEK® ALTITUDE™
L: POLARIZED PLATINUM FLASH (GREEN)
FEATURE | WILEY X
As the business world evolves in
the information era, supply chain
and logistics management can
be the difference in a brand’s
success or failure. Understanding this,
Wiley X has built its supply chain to
involve all activities associated with
the fl ow of fi nal goods among and
through suppliers, companies and
resellers to reach the end consumer
effi ciently. Wiley X requires each link in
the chain to work effi ciently, creating
customer satisfaction at the fi nal point
of delivery to the end user.
This highly-functional supply chain
is an important tool for Wiley X to
ensure its customer’s success. Wiley X
customers rely on the fact that they
are capable of supplying with the right
products, the right quality and, of
course, the right price in the right time.
Wiley X has developed
a strong logistics
chain that’s been set
up to treat both large
distributors and small
independent retailers
with the same respect.
Even a minor change in scheduling will
have an impact somewhere along the
chain and a very close collaboration
and a highly-fl exible relationship
between the US and European
headquarters is fundamental in
keeping the chain working optimally.
As a global company specializing
in the design, development,
manufacturing, sales and distribution
36 www.tackletradeworld.com
of personal protective equipment,
Wiley X has been assessed and
approved by an independent registrar
and is certifi ed as an ISO 9001:2015
company. This global certifi cation
means that Wiley X, Inc. has
implemented the proper safeguards
to ensure that key links in its supply
chain provide a fi rst class service
throughout the world. Wiley X values
alliance management with its key
suppliers, which assures a quality
product, competitive pricing, and
continuous innovation. Additionally,
enriched work environments, on-site
quality inspections and active dealer
communication channels, all play
important links in the chain.
First-class service can be provided
in many ways, and Wiley X strives to
offer its customers the best service
regardless of the customer’s location.
While Wiley X measures its service
on criteria such as on-time deliveries,
quality, and variety of products, the
main parameter that the company
judges itself against is the one of
meeting the customer’s exact needs.
It is also important to look at factors
that may have a negative impact on
the service. Some tend to be subjective
(ie. rating customer service) while
others are more objective, based
on measurable in-house metrics.
Measuring negative loaded parameters
such as backorder rates, missed
deliveries and return rates due to
quality issues are easy to compare year
by year and have enabled Wiley X to
provide a better service year on year.
In an effort to ensure continual
improvement and effi ciency,
the company is steered by its
Management System, which involves
internal audits on a myriad of areas,
including; manufacturing, assembly,
shipping, receiving, returns, customer
service, sales, purchasing, quality
assurance and design & development.
Opportunities are identifi ed to improve
on product status, order progress, and
supplier control, as well as feedback
WX NASH
ACNAS12
F: KRYPTEK® ALTITUDE™
L: POLARIZED PLATINUM FLASH (GREEN)
BEST NEW EYEWEAR, EFTTEX 2018
/www.tackletradeworld.com